Reshaping operations for the next stage of care.

Project Overview

Client

Nova

Industry

Healthcare

Service

Business Transformation

Timeline

9 Months

The Challenge

Growth outpaced the operating model.

Nova had grown quickly across four regions, each with its own processes and priorities. Decisions slowed, costs rose, and teams spent more time coordinating than delivering care.

The Approach

Diagnose

We mapped how work really moved across regions and where it stalled.

Diagnose

We mapped how work really moved across regions and where it stalled.

Design

We designed one operating model with clear ownership and decision rights.

Design

We designed one operating model with clear ownership and decision rights.

Align

We brought leadership together around shared priorities and measures.

Align

We brought leadership together around shared priorities and measures.

Embed

We rolled out the new model region by region, with the teams who run it.

Embed

We rolled out the new model region by region, with the teams who run it.

Results

29%

Operating Efficiency

Regions Unified

18%

Faster Onboarding

The Impact

One organization, moving in one direction.

Nova now makes decisions faster, scales new sites with less friction, and has room to invest in what matters most.

Testimonial

“They helped us change how we work without losing what makes us good.”

Hannah Lowe

CEO, Nova

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